QUESTIONS AND ANSWERS
Frequently asked questions
Key information on equipment drop-off, payment, on-site visits, and repairs.
Repairs, payment and warranty
Where is the workshop?
155 Chuy Avenue, TSUM, 4th floor, unit C15, Bishkek.
Do I need an appointment?
No. The workshop accepts walk-ins every day, 11:00–21:00.
Are diagnostics free?
Yes, if VoltMaster carries out the repair after diagnostics. Without a subsequent repair, diagnostics start at 500 KGS.
When will I know the final price?
After diagnostics and agreement on the repair needed, before any paid work begins.
Can I book a home visit?
Yes. A visit within Bishkek costs 1,000 KGS. Repairs are charged separately. Visits outside the city are available by arrangement.
Can you collect and return my equipment?
Yes, this is available. Delivery is charged separately, and the details are agreed upon with our manager.
What payment methods do you accept?
Cash, bank transfer, and QR payment. We do not accept advance payments through the website.
Do you provide a warranty?
Yes. The warranty period and terms depend on the work performed and are stated in your order documents.
Do you work with organizations?
Yes. We offer one-time services and ongoing IT support under contract, with documentation.
How quickly do you respond to requests?
We will contact you during opening hours. Response times depend on our current workload; for urgent questions, please call.
Should I bring my laptop's charger?
Please bring the power adapter if possible, especially if the problem involves powering on or charging.
Will my files be preserved during repair?
Whether data can be preserved depends on the fault. If the device allows it, we recommend backing up important files in advance. Discuss your data preservation requirements with the technician before work begins.
HAVE QUESTIONS? GET IN TOUCH
Need help with your computer?
Tell us what is wrong. We will explain the next steps and how diagnostics work.
